solutions & equipment

For Remote Access or a Virtual Office


Remote Access for Your Organisation

Do you get remote support from IT professionals outside your company network? Do you provide remote support to users over the Internet? Have you evaluated the security concerns this may cause?

One part of being an IT professional is to use remote support tools based on network access or screen sharing as a fast and effective way to help other people. There are many different tools but how do you make sure that these are secure and not compromising security?

Microsoft Office 365

What do we need to consider?

To be able to choose a remote access support solution you need to know what requirements you will need for it. There are several things to consider before the choice of solution is made and I can give you a list of what to consider during the process.

  • Internal/external use
  • Launch Microsoft Office Outlook.Ink Security
  • Connection establishment
  • Cost of implementation
  • Internal/external use

    Do you want to offer remote access support to your end users, external users or do you need to get support from external consultants? Defining the scope of users is important as you might increase security if connections need to be made over a public network such as the internet.

    If external consultants need access to your systems, you need to plan on how much access you want them to have. If you want to provide/control the point of access and how flexible the solution should be this is of utmost importance.

    For internal users that you need to help, consider how easily you can access their system and if this requires input from the user each time. If you support users that work from other offices and perhaps from home, where no direct connection could be established, then online sessions could be the choice of service.

  • Security

    The main thing we need to consider is, of course, the security aspect. Both if you do or do not provide and manage the remote access solution yourself you need to evaluate the level of access delegated to external support staff. Before accepting remote support from external consultants please evaluate the following and related questions:

    Secure Authentication
    The remote user must be authenticated according to your company. Smart Card or certificate authentication with a password when establishing the connection is recommended for user identification. If normal credentials are used please have a good password policy or combine this with two-factor authentication.
    Secure Connection
    Is the connection securely encrypted so no other person can get access to your information?
    Access level
    Can the remote party access more resources than needed?
    Is network access needed and to what scope of IP addresses/ports?
    File transfer
    Is it possible to transfer files to/from your company network through the connection?
    Continuing access
    When your current support session has ended, is it possible for the remote party to establish connection again?

    In the solutions with network access, file transfer and access to remote local drives, you should be aware that worms and viruses have the possibility to infect your computers and servers. Screen sharing could be an excellent way of protecting you infrastructure both for internal and external users. As the customer you need to inform the remote party about the security requirements they need to follow.

  • Connection establishment

    The next thing you need to examine is how the IT support staff connects to the destination computer/network. On internal computers you might want to connect to a computer/server with or without user interaction. For external consultant access, you will require some kind of interaction, control and logging of connections to your network infrastructure. If random support to or from other people can occur whilst they are on the phone, then I suggest an online session screen sharing with one-time passwords.

Future-proof your organisation and better utilise your human resources. Let technology enable you.
Contact Us

Enquire about how we can help with remote working