Data Gov by IDT Solutions

Empowering organisations with trusted customer data

A complete, accurate, and governed view of customer data, from requests and payments to registrations, service records, assets, permits, memberships, and digital portals.

Discover, cleanse, match, merge, master, and govern customer records to create a Customer Gold Record and a reliable Single Customer View.

Data Gov App | Live Screens

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Data Gov dashboard showing total clusters, gold records, pending merges, and state distribution charts

Data Gov cluster summary and merge queue with gold record management

Data Gov complete data view with match probability and source system records

Data Gov golden records view with record details, associates, and unmerge controls

Operations Dashboard

Monitor clusters, gold records, pending merges, and state distribution from one governed workspace.

The challenge

When customer records lose trust, everything downstream suffers

Customer data sits at the centre of every organisation. When records are duplicated, incomplete, inconsistent, or spread across multiple systems, organisations lose confidence in the data they rely on every day.

Data Gov by IDT Solutions helps councils and enterprises move from fragmented records to one governed foundation that supports reporting, service delivery, and digital transformation.

Platform overview

Turn fragmented records into a trusted customer foundation

Data Gov gives organisations a secure, auditable workspace to manage customer data quality across one or many systems.

Identify duplicates, resolve incomplete information, review match scores, manage merge decisions, preserve relationships, and maintain a governed customer data foundation over time.

DataGov provides a structured platform for customer data discovery, cleansing, deduplication, matching, merging, and governance.

Commercial isometric illustration of people managing cloud data, databases, and digital records

Core promise

Complete. Accurate. Governed.

Complete Customer View

Brings customer records together from selected systems and modules to create a more complete view of each customer and their related services.

Single view

Accurate Customer Data

Identifies duplicate records, missing values, inconsistent formats, weak relationships, and data quality issues before they reach production systems.

Quality first

Governed Data Management

Provides a controlled workflow for reviewing, merging, correcting, and approving customer data changes with full accountability.

Audit ready

Key features

Everything needed to master customer data

A controlled workspace for clustering, matching, merging, and governing customer records across council and enterprise systems.

Complete Customer Data View

View clustered records, non-clustered records, and Golden Records in one controlled workspace.

Match Scoring & Deduplication

Compare records using names, addresses, phone numbers, emails, dates of birth, roles, module links, and council-specific identifiers.

Guided Merge Workflow

Review duplicate records, select the primary record, exclude incorrect matches, and create trusted Golden Records.

Golden Record Management

Maintain a reliable view of each customer with linked source records, identifiers, retained details, and related council services.

Recluster & Correction

Separate incorrect matches and improve cluster accuracy before records are merged into production.

User Access & Controls

Manage users, roles, permissions, and access to sensitive customer data across teams and departments.

Audit History & Governance

Track merge decisions, approvals, corrections, unmerge actions, and governance activity over time.

Backup & Recovery

Protect data before major updates, testing, deployments, and merge activities.

Benefits

Benefits for organisations

Better Data Quality

Stronger Customer Experience

Operational Efficiency

Lower Data Risk

Digital Service Readiness

Scalable Data Governance

Five-step data governance journey from fragmented data through deduplication, merge, gold records, to migration-ready outcomes — Transformation

From scattered operations records to governed, auditable customer data

Implementation journey

IDT supports councils through a staged approach

A proven, incremental path from discovery through to single customer identity, designed to reduce risk and deliver value at each stage.

Implementation journey across Discover and Prepare, Match Merge and Approve, and Expand and Create Single Identity — Seven steps · Three phases

Discover, govern, match, merge, and expand to a single customer identity

Strategic value

From data quality to digital transformation

Data Gov is more than a data cleansing tool. It is a practical data governance platform that helps organisations create, manage, and maintain trusted customer records.

By matching, merging, mastering, and governing customer data, Data Gov gives organisations the confidence to use their data as a strategic asset.

Contact IDT Solutions

Ready to improve your council’s customer data?

Contact IDT Solutions to discuss how the DataGov App can support your customer data governance journey.